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Customer support
Questions about an order, setup or your bank? Email us and include your order number if you have one.
Response time: within 1 business day, Monday to Friday.
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Many answers are already in our FAQ: opening the bank, changing the password, batteries, shipping and returns. To follow a package, use order tracking.
REFASY · Business address: Room 1217, Building 3, No. 541-1 Shibei Industrial Road, Dashi Street, Panyu District, Guangzhou, Guangdong 510000, China