Privacy policy

Who we are

REFASY (“we”, “us”) operates refasy.shop. Contact: contact@refasy.shop. Business address: Room 1217, Building 3, No. 541-1 Shibei Industrial Road, Dashi Street, Panyu District, Guangzhou, Guangdong 510000, China.

Information we collect

You give us: name, email, phone number, shipping address, order details, and any messages you send.

Collected automatically: device and browser type, IP address, pages viewed, and data stored in your browser to run the site (for example, your cart).

How we use it

To process and ship orders, send order updates, answer questions, prevent fraud, improve our store, meet legal obligations, and, if you opt in, send marketing emails.

Payments

Payments are handled by a third-party payment processor. We do not see or store your full card number.

Who we share it with

Service providers that help us run the store: payment processors, shipping carriers, website hosting and security (Cloudflare), and email providers. We share only what they need. We may also disclose information if required by law. We do not sell your personal information.

Cookies and similar technologies

See our Cookie Policy.

Children’s privacy

Our store is for adults. Our products are for children, but we do not knowingly collect personal information from children under 13. If you believe a child has given us information, email us and we will delete it.

Data retention and security

We keep information as long as needed for orders, legal and accounting needs, and dispute handling. We use reasonable safeguards, including HTTPS encryption, but no method is 100% secure.

Your rights

Depending on where you live (for example California and other US states), you may have the right to know, access, correct or delete your personal information, and to opt out of the sale or sharing of it. We do not sell or share personal information for cross-context advertising. To make a request, email contact@refasy.shop. We will not treat you unfairly for exercising your rights.

Changes

We may update this policy. The date at the top shows the latest version.